Chapter Titles

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• A Union Steward’s Rules of the Road

• Grievance Basics: Your First Moves

• Presenting the Grievance

• Handling Common Grievances and Disciplines

• Health and Safety Issues

• The Workplace and the Law

• The Changing Workplace

• Information and Communication: The Keys to Success

• Headaches and Heartaches

• Sanity-Saving Tips

• Building Unity and Strength

• A Steward’s Dictionary